At PaySmart, we strive to ensure that our customers have a smooth and satisfactory shopping experience. However, if you are not completely satisfied with your purchase, you may be eligible for a refund or exchange as outlined below.
1. Eligibility for Refunds
- Refund requests must be made within 7 days of the original purchase date.
- To be eligible for a refund, the product must be:
- Unused and in its original packaging (for physical goods), or
- Not downloaded or accessed (for digital goods).
- Proof of purchase (invoice or transaction ID) is required.
2. Non-Refundable Items
The following items or services are non-refundable:
- Digital or downloadable products that have already been accessed or used.
- Items purchased on sale or discount.
- Services that have already been rendered.
3. Process for Requesting a Refund
To request a refund:
- Email us at support@crashwin.online with your order number and reason for refund.
- Our support team will review your request and get back to you within 3 business days.
- Once approved, the refund will be processed through the original payment method (PayFast, Easypaisa, JazzCash, Bank, etc.) within 7–10 working days.
4. Late or Missing Refunds
If you haven’t received your refund after 10 working days:
- First, check your bank or wallet account again.
- Then contact your payment provider (e.g., PayFast, Easypaisa, JazzCash).
- If you still haven’t received it, please email us at support@crashwin.online for assistance.
5. Contact Information
For any questions related to our refund policy or refund requests, please contact us:
📧 Email: support@crashwin.online
📞 Phone: +92 334 2060662
🏠 Address: Abid Shah Market Shaher Sultan Pakistan